Equipment Service Manager

Job Description Summary

Service Manager

Are you seeking an entrepreneurial, empowering workplace that allows you to:

\u2022 Develop a career track
\u2022 Leverage your current skills while developing new skills
\u2022 Work with an incredible team of people

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Service Manager. As a Service Manager, you will manage the servicing of company and customer equipment in a timely and effective manner.

DUTIES & RESPONSIBILITIES
\u2022 Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)
\u2022 Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
\u2022 Orders parts in order to maintain adequate supplies.
\u2022 Provides training and assistance to staff mechanics.
\u2022 Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
\u2022 Evaluates all equipment after repairs, maintenance or safety checks.
\u2022 Documents equipment status before and after rental.
\u2022 Handles customer complaints regarding equipment condition or operation.
\u2022 Promote safety awareness
\u2022 Perform quality control checks
\u2022 Update, maintain and keep organized equipment service records
\u2022 Create, update, close and bill work orders
\u2022 File warranty claims in a timely fashion
\u2022 Commission New Equipment
\u2022 Order parts, return parts, and perform parts inventory
\u2022 Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)
\u2022 Reporting to include: - Equipment due for service - Fleet status Reporting - Equipment Service Record Reporting - Open work order report - Warranty claim summary report - Inventory management - Parts & merchandise detail reporting - Financial and historical trending - Service department financial summary - Shop foreman performance tool - Work order chargeback - Halt report - Open PO report - Tech paid hours vs. worked hour report
\u2022 Perform other duties assigned as assigned by the manager.
QUALIFICATIONS
\u2022 Valid driver’s license
\u2022 Extensive experience in the repair and maintenance of self-propelled platforms and lifts
\u2022 Knowledge of work planning and scheduling and other supervisory activities
\u2022 Strong understanding of equipment capabilities and safety requirements.
\u2022 Clear perspective of maintenance and repair issues in the industry
\u2022 Planning and management experience
\u2022 Computer literacy
\u2022 Reporting experience
\u2022 Inventory management experience
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer \u2014 Minority/Female/Disabled/Veteran and any other protected class.Base Pay Range: $55,200.00 - 65,550.00

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Gear up for an exciting career!