41 Ledin Drive Avon Massachusetts

Job Description Summary

Central Service Dispatcher

Are you seeking an entrepreneurial, empowering workplace that allows you to:

• Develop a career track
• Leverage your current skills while developing new skills
• Work with an incredible team of people

Sunbelt Rentals–the fastest growing rental business in North America–is seeking a Central Service Dispatcher. As a Central Service Dispatcher, you will ensure prompt receipt and delivery of equipment from/to customers and other Sunbelt stores in accordance with company and DOT standards.

DUTIES AND RESPONSIBILITIES
Assist Central Service Manager in the following:
Coordinating and ensuring the timely and accurate dispatch of Road Mechanics so they can efficiently service equipment
Creating and monitor road mechanic’s schedules.
Creating and monitor receipt and maintenance schedules for company equipment.
Review daily and weekly driver logs in accordance with company and DOT standards.
Perform daily truck inspections in accordance with company and DOT standards.
Work closely with other store locations in order to assist them in meeting their customer’s equipment needs.
Handle customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals.
Report problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution
Provide adequate feedback to the Region or District PC’s regarding the timely delivery and receipt of equipment.
Follow Standard Operating Procedures.

QUALIFICATIONS
High School Education
Working knowledge of the DOT Federal Motor Carrier Safety Regulations
Customer Service & Dispatch training a plus
At least two years prior knowledge of the applications of various construction/industrial equipment.
Working knowledge of the delivery area.
Able to effectively communicate.
Lift, bend, stoop, squat, reach, crouch and kneel. Sit or stand for long periods of time